AGGREGATION

FAQ

MUNICIPAL AGGREGATION CUSTOMER FAQ

 

Overview of Municipal and County Aggregation

Municipalities and counties negotiate the purchase price of electricity on behalf of residential and small business utility customers living within their borders. While these governmental entities choosing community aggregation are responsible for negotiating the price of power from a supplier other than the traditional utility, your utility would still be responsible for delivering that power to your home, and billing you for it.

Contact your municipality or county for information related to the referendum and the aggregation program. Additional resources can be found on the About Municipal Aggregation page.

Eligibility and Enrollment

Residential or small business customers located in the participating governmental entity boundaries may participate. Customers enrolled in real time pricing, Power Smart Pricing, electric space heat rate, or served by an alternative retail electric supplier are eligible under the law, but are not automatically enrolled. If you are in one of these programs or with a different supplier you will need to review your pricing and contractual obligations in order to determine which options are available to you at this time.

It’s simple. It’s automatic. Unless you “opt-out” of the program, all eligible electric utility customer accounts within the boundaries will be enrolled in the program as long as they are not participating in one of the programs mentioned above or enrolled with another supplier. You will receive a "switch" letter from your utility confirming your enrollment. Your savings in the new program will begin with your next available meter read date.

All eligible utility customers within the municipal or county boundaries will receive an opt-out notification letter via U.S. mail. You may “opt-out” by returning the Opt-Out form by the deadline date identified in your notification. If you choose to opt-out, your account remains with your utility at the current rate.

Because the Plans of Governance can vary between municipalities, please refer to your community specific Terms & Conditions by checking out the Communities We Serve

You may request to join the program after the expiration of the initial enrollment/opt-out period by contacting Dynegy Customer Care or call 844.351.7691 for enrollment information. The enrollment policy has been mutually agreed upon by your municipality and Dynegy. Program terms and conditions may differ from the “Opt-Out” program.

Residents and small businesses moving into the municipality or county after the initial program enrollment will NOT be automatically enrolled in the program. You may contact Dynegy Customer Care at for enrollment information. Program Terms and Conditions may differ from the "Opt-Out" program.  

Rates and Terms Information

Review the list of communities served by Dynegy. Select your municipality or county to find the applicable rates, contract length, and the terms and conditions for your particular governmental entity. Customers who are enrolled in the program should see the appropriate changes on their monthly electric bill with 45-60 days after enrollment.

Billing and Service Information

You will continue to receive one monthly bill from your utility. The bill will include the charges for electricity supplied by us, as well as the delivery service charges from your utility.

Yes, your budget billing will not be affected by your participation in this program.

Your utility will continue to deliver your electricity and will be responsible for maintaining the system that delivers power into your home. As your energy delivery company, they will continue to respond around-the-clock to outages, service calls and emergencies regardless of your electric supplier.

You will continue to call your utility for power outages, problems with your service or questions regarding your monthly bill.

Illinois Customers
ComEd: 800.334.7661

Ohio Customers
AEP Ohio
800.682.2231
Dayton Power & Light 800.929.8646
Duke Energy 800.543.5599
The Cleveland Electric Illuminating Co 888.544.4877
Ohio Edison Company 888.544.4877
The Toldedo Edison Company 888.544.4877