Dynegy currently serves over one million customers throughout the Midwest and Northeastern United States. View the areas we serve.
Deregulation means that you have the power to choose who supplies electricity to your home or business. By choosing a supplier like Dynegy, you can enjoy a competitive, fixed rate that’s guaranteed for the length of your plan. Your local utility will continue to provide regular service without interruption, as well as handle any services issues and outages.
In most cases, your new plan will become effective starting with your next meter read. Once you sign up, we’ll confirm your start date within about three business days.
Before your contract expires, Dynegy will send you a renewal notice with available plans. You can always contact us for help choosing a plan that fits your needs.
Contact us for information about your electricity rate, contract agreement or other electricity offers that may be available to you. We’re here to help.
Contact your local utility for power outages and service problems. They will respond around-the-clock to outages, service calls and emergencies, regardless of your electricity supplier.
Illinois Residential Customers:
You can rescind any time prior to when Dynegy submits the enrollment request to your local utility. Once submitted, you have 10 calendar days to rescind after the utility processes the enrollment request.
Ohio Residential customers:
If you enroll with Dynegy, you have seven days to rescind the contract. After that, you are committed to taking your generation service from Dynegy until your contract ends, otherwise you are subject to a termination fee as outlined in your contract terms and conditions.
If you move from your current home, you can take your Dynegy Cash Rewards plan with you as long as you move within the Dynegy service territory, but rates may change based on your location. You’ll still get any cash back you earned for the term length. If you move and choose not to continue service with Dynegy or choose a different Dynegy plan, you forfeit any cash back you might have earned during your term.
We have a dedicated team of specialists who are here to help you choose the best plan. Contact us for more information.
Contact us with any questions about your agreement or billing.
If you’re a large business customer billed by Dynegy and you inadvertently sent your payment to your local utility company, you’ll need to contact the utility to request a refund. The utility can’t transfer the payment directly to Dynegy and you’ll need to pay the amount due to us for your electric supply.
Contact your local utility company for power outages and service problems. They will respond around-the-clock to outages, service calls and emergencies, regardless of your electricity supplier.
Contact our Business Care Team prior to notifying your utility company of your change request. We can help advise you on how changes may affect your supply agreement to avoid any potential breaks in service. We can also coordinate these changes with your local utility.