How to enroll
Residents and small businesses that are eligible may enroll in the municipal aggregation program by contacting Dynegy. You will need to provide the account holder name, address, and account number.
Call us Monday – Friday 7 a.m. – 7 p.m. CST
Or email us anytime at DESCustCare@vistraenergy.com
Upon successful enrollment, the new rate will appear on your utility invoice in the month following the effective date of the switch. Illinois and Ohio customers will receive a letter from their utility confirming Dynegy as their electrical supplier along with the effective date. Massachusetts customers will receive notification on their utility invoice.
Customers new to the program will be subject to the same terms and conditions initially agreed upon by Dynegy and your community.
Residents new to the community
Residents and small businesses that are new to the community may enroll in the program by contacting Customer Care. You will need to provide account holder name, address and account number.
Enrolling after the initial enrollment period
Customers who opted out of the program during the initial enrollment period may return to the program by contacting Customer Care. You will need to provide account holder name, address and account number.
Customers who are being served by another retail electric supplier and wish to participate may enroll in the program by contacting Customer Care. Make sure to check your term and early termination provisions of your contract. You will need to provide account holder name, address and account number.
If you move within the boundaries of your municipality, Dynegy can continue to supply your electricity. You will need to notify Customer Care of your address, new account number, and move in date in order to receive the same lower rate at your new home.