Frequently Asked Questions

HELPING YOU UNDERSTAND ENERGY CHOICE

FREQUENTLY ASKED QUESTIONS

Please see the answers below to some of the  most commonly asked questions

About Homefield Energy & Customer Choice

Homefield Energy serves customers in downstate Illinois who are located in the Ameren Illinois service territory

Click here to view our service area map

In de-regulated states, customers are free to choose who supplies the generation portion of the electricity. They can purchase these services through their regulated electric distribution utility or from a Retail Electric Supplier, such as Homefield Energy. Learn more

When wholesale electricity prices are lower due to market conditions, you can capitalize on those competitive market conditions. In turn, you get those efficiencies and savings. Local utilities operate differently and are not able to deliver in the same manner

Residential

Homefield Energy does not charge a switching fee.

Check with your current supplier to see if they charge a termination fee to switch to a retail supplier like Homefield Energy.

Homefield Energy will notify you prior to the end of your term and inform you of our latest plans and offers. You can then decide whether you want to renew with us, choose another alternative supplier, or return to your local utility.

Yes. We coordinate the entire transfer process directly with your local utility.

In most cases, your new price will become effective starting with your next meter read. Once enrolled, you’ll receive a confirmation from your local utility stating your effective date.

You will continue to receive one bill each month from your local utility. The bill will include charges for electricity supplied by Homefield Energy, as well as the delivery service charges from your utility. You will pay the local utility one payment.

When Homefield Energy becomes your electric supplier, it will be approximately 30 to 45 days before you receive an invoice. You are only charged for your metered usage; electricity is billed after you use it.

You will continue to contact your local utility company for power outages and service problems. They will continue to respond around-the-clock to outages, service calls and emergencies regardless of your electric supplier.

You can rescind any time prior to when Homefield Energy submits the enrollment request to your local utility. Once submitted, you have 10 calendar days to rescind after the utility processes the enrollment request.

You can find out more information by visiting AmerenIL.com

Business

Yes. We coordinate the entire transfer process directly with your local utility.

In most cases, your new price will become effective starting with your next meter read. Once enrolled, you’ll receive confirmation from your local utility stating your effective date.

When Homefield becomes your electric supplier, it will be approximately 30 to 45 days before you receive an invoice. You are only charged for your metered usage; electricity is billed after you use it.

If you receive your bill from Homefield Energy, you may send your payment via U.S. mail at Homefield Energy, 23532 Network Place, Chicago IL 60673, electronically via ACH, or pay online. If you have your electric supply services billed through your local utility, please follow the payment instructions on your bill.

If you are billed directly by Homefield Energy and you inadvertently sent your payment to your local utility company, you will need to contact the utility to request a refund. The utility cannot transfer the payment directly to Homefield Energy and you are  responsible for the amount due to us for your electric supply.

You will continue to contact your local utility company for power outages and service problems. They will continue to respond around-the-clock to outages, service calls and emergencies regardless of your electric supplier.

Contact our Business Care Team prior to notifying your utility company of your change request. We will be able to advise you on how such changes will affect your supply agreement and help you avoid any potential breaks in service. We will be happy to work with you to coordinate the needed changes with your utility company.

We recommend that you contact our Business Care Team prior to notifying your utility company of your name change request. We will be able to advise you how such changes will affect your supply agreement, and help you avoid any potential breaks in service. We will be happy to work with you to coordinate the needed changes with your utility company.

Your account number with Homefield Energy is the same account number used by your local utility company.