Frequently Asked Questions

HELPING YOU UNDERSTAND ENERGY CHOICE.

Please see the answers below to some of the most commonly asked questions.

About Dynegy and Customer Choice

In de-regulated states, customers are free to choose who supplies the generation portion of the electricity. They can purchase these services through their regulated electric distribution utility or from a Retail Electric Supplier, such as Dynegy. Learn more

When wholesale electricity prices are lower due to market conditions, you can capitalize on those competitive market conditions. In turn, you get those efficiencies and savings. Local utilities operate differently and are not able to deliver in the same manner. 

Residential

Dynegy does not charge a switching fee.

Check with your current supplier to see if they charge a termination fee to switch to a retail supplier like Dynegy.

Dynegy will notify you prior to the end of your term and inform you of our latest plans and offers. You can then decide whether you want to renew with us, choose another alternative supplier or return to your local utility.

Yes. We coordinate the entire transfer process directly with your local utility. 

In most cases, your new price will become effective starting with your next meter read. Once enrolled, you’ll receive confirmation from your local utility stating your effective date.

You will continue to receive one bill each month from your local utility. The bill will include charges for electricity supplied by Dynegy, as well as the delivery service charges from your utility. You will pay the local utility one payment.

When Dynegy becomes your electric supplier, it will be approximately 30 to 45 days before you receive an invoice. You are only charged for your metered usage; electricity is billed after you use it.

You will continue to contact your local utility company for power outages and service problems. They will continue to respond around-the-clock to outages, service calls and emergencies regardless of your electric supplier.

Illinois

ComEd 800.334.7661

Ohio

AEP Ohio 800.682.2231
Dayton Power & Light 800.929.8646
Duke Energy Ohio 800.543.5599
The Cleveland Electric Illuminating Co 888.544.4877
Ohio Edison Company 888.544.4877
The Toledo Edison Company 888.544.4877

Illinois Residential Customers:

You can rescind any time prior to when Dynegy submits the enrollment request to your local utility. Once submitted, you have 10 calendar days to rescind after the utility processes the enrollment request.

Ohio Residential customers:

If you enroll with Dynegy, you have seven days to rescind the contract. After that, you are committed to taking your generation service from Dynegy until your contract ends, otherwise you are subject to a termination fee as outlined in your contract terms and conditions.

Please click on your provider to see an example of where to find your utilities contact number.

Ohio:

Illinois:

Sign up now or contact us for more information.

Business

Yes. We coordinate the entire transfer process directly with your local utility. 

In most cases, your new price will become effective starting with your next meter read. Once enrolled, you’ll receive confirmation from your local utility stating your effective date.

When Dynegy becomes your electric supplier, it will be approximately 30 to 45 days before you receive an invoice. You are only charged for your metered usage; electricity is billed after you use it.

We are working to provide online viewing of your bill and enhanced options with a variety of online bill payment methods. As a customer, you will be notified when these services are available.

You may send your payment via U.S. Mail, or electronically via ACH.  In the near future, new online payment options will be available.  You will be notified when these services are available.

Payment Mailing Address:
Dynegy
27679 Network Place
Chicago Illinois 60673

If you have your electric supply services billed through your local utility, please follow the payment instructions on your bill.  

If you are billed directly by Dynegy and you inadvertently sent your payment to your local utility company, you will need to contact the utility to request a refund. The utility cannot transfer the payment directly to Dynegy and you are responsible for the amount due to us for your electric supply.

You will continue to contact your local utility company for power outages and service problems. They will continue to respond around-the-clock to outages, service calls and emergencies regardless of your electric supplier.

Contact our Business Care Team prior to notifying your utility company of your change request. We will be able to advise you on how such changes will affect your supply agreement and help you avoid any potential breaks in service. We will be happy to work with you to coordinate the needed changes with your utility company.

We recommend that you contact our Business Care Team prior to notifying your utility company of your name change request. We will be able to advise you how such changes will affect your supply agreement, and help you avoid any potential breaks in service. We will be happy to work with you to coordinate the needed changes with your utility company.

Your account number with Dynegy is the same account number used by your local utility company.